Your privacy matters to us. This policy explains exactly what personal data www.juan365 collects, how we use it, and the rights you hold as a player in the Philippines.
These highlights summarize our key privacy commitments. The full policy below governs your use of www.juan365 and should be read in its entirety.
All personal data stored and transmitted through www.juan365 is protected by 256-bit SSL encryption — the same standard used by Philippine banks and financial institutions.
www.juan365 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Your data stays within the www.juan365 ecosystem.
Registered players on www.juan365 have the right to access, correct, and request deletion of their personal data at any time by contacting our support team.
www.juan365 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations.
www.juan365 collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain platform security. We do not collect data for its own sake.
In the unlikely event of a data breach affecting your personal information, www.juan365 will notify affected players and the National Privacy Commission within the timeframes required by Philippine law.
www.juan365 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any relationship — and when it comes to your personal information, we take that responsibility seriously. This Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
This Policy applies to all personal data collected through the www.juan365 website, mobile-optimized pages, and any related services operated under the www.juan365 brand. It covers data collected during account registration, gameplay, financial transactions, customer support interactions, and general browsing of the Platform.
We encourage you to read this Policy carefully and in full. If you have questions about how www.juan365 handles your personal data, our support team is available 24/7 via live chat on the Platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, www.juan365 acts as the Personal Information Controller in respect of the personal data it collects from players based in the Philippines. This means www.juan365 determines the purposes and means by which your personal data is processed.
Where www.juan365 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and analytics platforms — those providers act as Personal Information Processors and are contractually bound to process your data only in accordance with www.juan365's instructions and this Policy.
www.juan365 collects the following categories of personal data from players. We collect only what is necessary for the purposes described in this Policy.
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Full name, date of birth, address, email, mobile | Mandatory |
| KYC Documents | Passport, UMID, SSS ID, PhilSys ID | Mandatory for withdrawals |
| Financial | GCash number, bank account, transaction history | Mandatory for transactions |
| Technical & Usage | IP address, device info, game history | Automatic collection |
| Communications | Support chat logs, email records | When you contact us |
www.juan365 collects personal data through the following means:
You provide personal data directly to www.juan365 when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions. This is the primary source of personal data we hold about you.
When you access the www.juan365 platform, our systems automatically collect certain technical data about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, and session activity. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 8.
In limited circumstances, www.juan365 may receive personal data about you from third-party sources, including:
www.juan365 uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, www.juan365 relies on the following legal bases for processing your personal data:
www.juan365 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
We engage trusted third-party service providers to assist in operating the www.juan365 platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. All service providers are contractually bound to process your data only as instructed by www.juan365 and in compliance with applicable data protection laws.
www.juan365 may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory direction. This includes disclosures to the Anti-Money Laundering Council (AMLC) and other relevant Philippine authorities.
In the event of a merger, acquisition, or sale of all or part of www.juan365's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.
www.juan365 may share your personal data with other third parties where you have provided explicit consent for such sharing. You may withdraw this consent at any time by contacting our support team.
www.juan365 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The following types of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the www.juan365 platform, including account login and transaction processing.
www.juan365 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, www.juan365 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
www.juan365 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by www.juan365. To exercise any of these rights, contact our support team with your request. We will respond within fifteen (15) business days.
Please note that certain rights are subject to limitations under the Data Privacy Act of 2012. For example, www.juan365 may be required to retain certain data to comply with legal obligations even where a deletion request is made. We will always explain the basis for any limitation when responding to your request.
The www.juan365 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. This restriction is in place in accordance with Philippine gambling regulations and our commitment to responsible gaming.
If www.juan365 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds to the payment source. If you believe a minor has registered on the www.juan365 platform, please contact our support team immediately.
www.juan365 primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud prevention services.
Where such transfers occur, www.juan365 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under the Data Privacy Act of 2012. www.juan365 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.
www.juan365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, we will provide reasonable advance notice to players via email or a prominent notice on the Platform.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how www.juan365 protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way www.juan365 processes your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week via live chat on the Platform.
For formal written data privacy requests — including access, correction, deletion, and portability requests — please use the following contact details (plain text only — not a clickable link):
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and its complaint procedures is publicly available through official Philippine government channels.
Now that you know how we protect your privacy, explore hundreds of games, live dealers, and instant GCash payouts — all on a platform built for Filipino players.
21+ only. Please play responsibly. By using www.juan365 you confirm you have read and accepted our Privacy Policy and Terms & Conditions.