Please read these Terms & Conditions carefully before using the www.juan365 platform. By accessing or using our services, you agree to be bound by these terms.
These highlights do not replace the full Terms & Conditions below. All players must read and accept the complete terms before using www.juan365.
You must be at least 21 years old to register and use www.juan365. This is a strict requirement under Philippine gambling regulations. Underage accounts will be permanently closed.
www.juan365 is operated for and available to eligible residents of the Philippines. Access from jurisdictions where online gambling is prohibited is strictly not permitted.
Each player may hold only one active account on www.juan365. Duplicate accounts will be suspended and any associated balances may be forfeited pending investigation.
All bonuses and promotional credits on www.juan365 are subject to wagering requirements. Bonus funds must be wagered the specified number of times before withdrawal is permitted.
Players must not use any software, strategy, or method designed to gain an unfair advantage. www.juan365 reserves the right to void winnings obtained through prohibited means.
www.juan365 provides deposit limits, self-exclusion, and cooling-off tools. We encourage all players to use these features and to seek help if gaming stops being enjoyable.
For the purposes of these Terms & Conditions, the following definitions apply:
By accessing the www.juan365 platform — whether by registering an account, logging in, depositing funds, or simply browsing the site — you unconditionally accept these Terms & Conditions in full. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.
These Terms apply to all Players regardless of the device used to access www.juan365, including desktop computers, mobile phones, and tablets. The Terms are effective from the date of your first access to the Platform.
To register and use the www.juan365 platform, you must satisfy all of the following eligibility requirements at all times:
www.juan365 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and forfeiture of any pending withdrawals pending investigation.
To access the full range of services on www.juan365, you must create a registered account. During registration, you are required to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, residential address, email address, and contact number.
You agree to maintain the accuracy of your registration information and to update it promptly if any details change. www.juan365 is not liable for any loss or inconvenience arising from inaccurate account information provided by the Player.
Each individual may hold only one active account on www.juan365. The creation of multiple accounts — whether under the same name, email address, device, IP address, payment method, or household — is strictly prohibited. www.juan365 uses automated systems to detect duplicate accounts. Where duplicate accounts are identified:
You are solely responsible for maintaining the confidentiality of your www.juan365 account credentials, including your username and password. You must not share your login details with any third party. www.juan365 will not be held liable for any loss resulting from unauthorized access to your account where such access resulted from your failure to maintain credential security.
If you suspect unauthorized access to your account, you must notify www.juan365 support immediately via live chat or email.
www.juan365 is required to conduct Know Your Customer (KYC) verification on all accounts. You may be asked to submit government-issued identification (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership. KYC verification is mandatory before processing any withdrawal request. Accounts that fail to complete KYC within the required timeframe may be suspended.
www.juan365 accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment channels. All deposits are processed in Philippine Peso (PHP / ₱). Minimum and maximum deposit limits apply and are displayed at the point of transaction. www.juan365 does not charge fees on deposits, though your payment provider may apply their own charges.
Deposits are credited to your www.juan365 account balance in real time for most payment methods. In the event of a delay, Players should contact support with their transaction reference number.
Withdrawal requests are processed subject to the following conditions:
GCash withdrawals are typically processed within five (5) minutes of approval. Bank transfer withdrawals may take one (1) to three (3) business days depending on the receiving institution. www.juan365 reserves the right to conduct additional verification checks before processing withdrawal requests above certain thresholds.
All transactions on www.juan365 are conducted in Philippine Peso (PHP). www.juan365 does not accept deposits in foreign currencies. Any currency conversion costs incurred by the Player through their payment provider are the sole responsibility of the Player.
www.juan365 offers various bonuses and promotional incentives to eligible Players. All bonuses are subject to the specific terms published alongside each promotion, as well as these general bonus terms. In the event of a conflict, the specific promotion terms take precedence.
Unless otherwise stated in the specific promotion terms, all Bonus Funds credited to a www.juan365 account are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier will be clearly stated in the promotion details. For example, a ₱1,000 bonus with a 30x wagering requirement must be wagered a total of ₱30,000 before the bonus balance becomes withdrawable.
www.juan365 reserves the right to determine Player eligibility for any bonus or promotion at its sole discretion. Bonuses are intended for recreational Players and may not be available to Players who, in www.juan365's assessment, are using bonus offers in a manner inconsistent with normal recreational play. The following conduct may result in bonus forfeiture:
Bonus Funds that are not wagered within the validity period specified in the promotion terms will expire and be removed from the Player's account automatically. www.juan365 is not obligated to provide advance notice of bonus expiry beyond the terms published at the time the bonus was credited.
All games available on www.juan365 are governed by individual game rules published within each game interface. Players are responsible for familiarizing themselves with the rules of any game before placing wagers. www.juan365 is not liable for losses incurred due to a Player's misunderstanding of game rules.
All games on the www.juan365 platform use certified Random Number Generation (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are conducted by trained dealers in real time and are subject to the same fairness standards. www.juan365 does not manipulate game outcomes in favor of or against any individual Player.
In the event of a technical malfunction during a game session — including server disconnection, software error, or display error — www.juan365 reserves the right to void the affected round and return the wagered amount to the Player's balance. Winnings generated during a confirmed technical malfunction may be voided.
The following conduct is strictly prohibited on the www.juan365 platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities:
All content on the www.juan365 platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and trademarks — is the exclusive intellectual property of www.juan365 or its licensed content providers. Nothing in these Terms grants you any right, title, or interest in any www.juan365 intellectual property.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the www.juan365 platform without prior written consent from www.juan365. Unauthorized use of www.juan365 intellectual property may result in legal action.
To the maximum extent permitted by applicable Philippine law, www.juan365 and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:
www.juan365's total aggregate liability to any Player for any claim arising under these Terms shall not exceed the total amount deposited by that Player in the thirty (30) days preceding the event giving rise to the claim.
www.juan365 is committed to promoting responsible gaming practices among all Players. We believe that gaming should remain a form of entertainment and never become a source of financial hardship or personal distress. The following responsible gaming tools are available to all registered Players:
Players who believe they may have a gambling problem are encouraged to seek assistance. www.juan365 supports access to responsible gaming resources and encourages Players to visit the Responsible Gaming page for further guidance and support options.
The 21+ age restriction is enforced without exception. www.juan365 will not knowingly permit any individual under the age of 21 to register or maintain an account on the Platform.
www.juan365 reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in the following circumstances:
Upon account closure for cause, www.juan365 may withhold any balance pending investigation. Where closure is initiated by www.juan365 without cause, any verified real-money balance will be returned to the Player via their registered payment method within a reasonable timeframe.
Players may voluntarily close their www.juan365 account at any time by contacting support. Voluntary closure requests will be processed within five (5) business days. Any real-money balance will be returned subject to completion of KYC verification and satisfaction of any applicable Wagering Requirements.
www.juan365 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
www.juan365 will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties except as required by law, as necessary to process your transactions, or as described in the Privacy Policy. All personal data is stored securely using industry-standard encryption and access controls.
www.juan365 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, www.juan365 will provide reasonable notice to Players via email or a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the www.juan365 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.
The date of the most recent revision is displayed at the top of this page. Players are encouraged to review these Terms periodically to remain informed of any changes.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Before initiating formal legal proceedings, Players are encouraged to contact www.juan365 support to attempt resolution of any dispute informally. www.juan365 will make reasonable efforts to resolve disputes within fifteen (15) business days of receiving a formal written complaint.
In the event that informal resolution is not achieved, disputes may be escalated to the appropriate Philippine regulatory authority. www.juan365 cooperates fully with all regulatory investigations and dispute resolution processes.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the www.juan365 support team. Our support staff are available 24 hours a day, 7 days a week via live chat on the Platform.
For formal written correspondence, you may reach us at the following email address (plain text — not a clickable link):
For account-specific inquiries, please have your registered email address and account ID ready when contacting support to allow us to assist you more efficiently.
For responsible gaming support and self-exclusion requests, please visit the Responsible Gaming page or contact our dedicated support team directly via live chat.
Now that you've reviewed our Terms & Conditions, explore 1,000+ games, live dealers, and instant GCash payouts — all on a platform built for Filipino players.
21+ only. Please play responsibly. By using www.juan365 you confirm you have read and accepted these Terms & Conditions.